Digital Merchandising Manager

Weu
2019re delighted to have already welcomed three of our four newly created Digital Merchandising Managers into the growing Digital Operations team. Weu
2019re now looking for the final person to complete the group. Each role is aligned to a dedicated category and works closely with category teams to boost online performance and enhance the customer journey. As the Digital Merchandising Manager, you will be responsible for driving online sales performance by optimising the presentation, categorisation, and discover ability of products across digital platforms.

Youu
2019ll take ownership of how products are showcased online, using data and insight to maximise conversion and deliver a seamless experience for our customers. This is a fast-paced, high-impact role that requires strong commercial judgement, strategic thinking, and the ability to influence at all levels across the business.

• Develop and implement digital merchandising strategies tailored to your category, with a focus on driving conversion and customer engagement.
• Manage and maintain product listings, ensuring accuracy, completeness, and SEO optimisation of images, descriptions, and attributes.
• Optimise onsite search, filtering, and navigation to support different customer missions and improve product discoverability.
• Use analytics tools (GA4, Adobe Analytics) to self-serve performance insights, identify trends, and make data-led decisions.
• Collaborate with category, trading, marketing, and supplier teams to align merchandising with promotional activity, seasonal events, and strategic priorities.
• Work with UX/UI teams and developers to enhance the digital shopping experience and support continuous improvement.
• Drive personalisation and product recommendation strategies using available tools and data.
• Conduct A/B testing to evaluate merchandising approaches and refine based on customer behaviour.
• Stay up to date with competitor activity, industry trends, and emerging technologies in digital merchandising and eCommerce.

• A background in Digital Marketing, Digital Trading or eCommerce, with a strong grasp of merchandising principles.
• Confidence using analytics tools to self-serve and interpret data to inform decisions.
• A customer-first mindset with an understanding of online shopping behaviours and digital journeys.
• Ability to work closely with category teams and influence across departments.
• A proactive, collaborative approach with a clear sense of ownership and accountability.
• Experience in B2B, FMCG, or wholesale environments is a bonus, but not essential.