Service Desk Engineer - Managed Service Provider

We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team.

Founded in 2010, this UK-based IT and communications company specialises in delivering comprehensive managed services tailored to small and medium-sized businesses. With offices in Hemel Hempstead, Maidenhead, and Oxford, they offer a unified approach to IT solutions, encompassing cloud applications, infrastructure, cybersecurity, and communications. Their commitment to 24/7 support and a single-contract model ensures clients receive streamlined, cost-effective services, backed by a team of over 30 dedicated professionals.

This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications and training to grow your IT career.

Responsibilities:

• Providing 1st & 2nd line IT support via phone, email, and remote access
• Assisting with project delivery, both remotely and onsite at client locations
• Diagnosing and troubleshooting Windows, Microsoft 365, and networking issues
• Managing system builds, deployment, and maintenance
• Working closely with clients to provide an excellent service experience

Skills & Experience:

• 2+ years' experience in an IT support or MSP environment
• A full UK driving licence (travel to client sites required)
• A strong customer-focused approach with excellent communication skills
• Ability to prioritise workloads and solve problems effectively
• Knowledge of the following:
  • Active Directory, Windows Server (2012+) & Windows Desktop (10+)
  • Microsoft Office & Microsoft 365 Administration
  • Intune & Entra (formerly Azure AD)
  • Networking fundamentals (Routers, Switches, DNS, DHCP, Email)
  • System build, deployment & maintenance

What’s on Offer?

• £28,000 per annum
• Fully funded training & certifications (develop your skills & progress your career!)
• 5 days a week, onsite in Maidenhead
• Travel to client sites when required
• Work in a fast-growing MSP with clear career progression

If you're a motivated IT professional looking to take the next step in your career with fully funded certifications and hands-on experience, apply now!