AI Solutions Specialist

This range is provided by Ingenio Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Ingenio Global

The AI Solutions Specialist is a key technical leader within the Pre-sales function, driving the design and delivery of enterprise-scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive-level presentation skills, making you central to the company’s success in competitive sales cycles.

• Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs.
• Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security.
• Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility.
• Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage.
• Act as an AI authority during sales cycles, influencing deal strategy and client positioning.
• Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions.
• Provide customer and market insights to inform the company’s product and proposition roadmap.
• Mentor junior and associate colleagues, building capability across the Presales team.

• Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks.
• Deep understanding of CCaaS/contact centre operations and digital CX transformation.
• Awareness of security, compliance, and integration considerations in enterprise deployments.
• Commercial and financial awareness, including ROI modelling and TCO analysis.
• Strong understanding of the competitive landscape in AI/CX.
• Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes.
• Confidence engaging with senior stakeholders, including C-level executives.
• Strong influencing and negotiation skills within competitive sales cycles.
• Ability to balance technical depth with commercial positioning.
• Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions.
• Resilience and adaptability in fast-moving, high-pressure environments.

• AI/Automation:
  Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools.
• Data:
  Advanced analytics, reporting, and modelling tools.

• Significant experience in Presales, Solutions Consulting, or Technical Architecture.
• Proven track record in delivering AI-enabled CX transformation projects.
• Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline (preferred).

• Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer).
• Vendor-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect).
• Specialist AI/ML certifications (Tensor Flow, Hugging Face, OpenAI, or equivalent).

• Pension Scheme
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year (including three company days)
• Plus many more! (Benefits are dependent on your base location.)

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in a growing company.

Think you’re a fit? Apply now or reach out directly at

• Mid-Senior level

• Full-time

• Engineering, Sales, and Consulting

• Technology, Information and Media, Software Development, and IT Services and IT Consulting