UX Manager

Overview

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Application process:

Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact

We’re looking for a UX Manager to create intuitive, accessible, and engaging digital experiences for our members. You’ll turn customer insights into designs that balance usability, accessibility, trust, and creativity, ensuring every interaction reflects the Society’s values.

As the bridge between business goals, technical delivery, and member needs, you’ll shape seamless digital journeys that deliver real value. If you’re passionate about designing experiences that matter, this role is for you.

• Collaborate to design and continuously improve digital experiences (web, mobile, apps, tools) in line with brand and accessibility standards.
• Champion a consistent design language and pattern library across all digital touchpoints.
• Translate customer insights, data, and feedback into design decisions that enhance usability and satisfaction.

• User Experience
• Define and maintain UX principles, frameworks, and measurement approaches aligned with customer experience goals.
• Partner with Customer Research & Insight teams to interpret behavioural and attitudinal data to inform design direction.
• Develop end-to-end journeys that meet member needs, colleague workflows, and regulatory requirements.

• Collaboration and Delivery
• Work with Product Owners, Developers, and Customer Value Leads to embed UX/UI best practices into initiatives.
• Create wireframes, prototypes, and support developers across the delivery lifecycle.
• Advocate inclusive design, ensuring accessibility standards and usability testing are embedded in delivery.

• Governance and Continuous Improvement
• Maintain the design system for consistency, scalability, and compliance.
• Use insights to drive test-and-learn approaches, including A/B testing across customer-facing products.
• Stay current on UX trends, technology, and financial services regulation to keep digital experiences relevant and trusted.

• Strong expertise in user-centred, interaction, and inclusive design (WCAG 2.2), with solid usability principles.
• Awareness of financial services regulation, data privacy, and conduct risk in digital design.
• Understanding of behavioural design and how it supports informed member decisions.
• Familiarity with digital technologies, front-end considerations, and design system governance.
• Proven UX/UI design experience in regulated environments such as financial services or mutuals.
• Successful delivery of digital experiences that enhance member satisfaction and engagement.
• Experience conducting user research and usability testing.
• Collaborative working with developers, product managers, and stakeholders in agile teams.

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

We proudly…