More jobs:
1st Line Technical Support
Job in
Nottingham, Nottinghamshire, NG1, England, UK
Listed on 2026-02-04
Listing for:
Adecco
Full Time
position Listed on 2026-02-04
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A fantastic opportunity for someone looking to start or develop their IT career. You'll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer service.
Role Highlights:
First‑line IT support for password resets, account admin, mailbox requests and basic troubleshooting.
Log and manage tickets accurately in the ITSM tool.
Escalate issues when needed and keep users updated throughout.
Follow ITIL‑aligned processes and SLAs.What We Need:
Strong communication skills and confidence on the phone.
Customer service experience (IT experience is a bonus).
Good attention to detail + willingness to learn.
Desirable:
Active Directory, Office 365 or ITSM tool knowledge.
Perfect for anyone with a passion for technology and a desire to build an IT career.
Apply now
Additional Information / Benefits
Benefits
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