IT Technician

IT Technician Nottingham - £25k - £30k + benefits

Our client is a well-established MSP based in Nottingham working with schools and academies across this region; due to continued growth and expansion they are looking to recruit an IT Technician, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service portal. Communicating with their customers in a professional, supportive, and positive manner.

You will need access to your own vehicle for this position.

Main Duties and Responsibilities include:

• Provide on-site support in a designated School and occasionally conduct organised visits to several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary.
• Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual s issue in the wider context of IT Service Delivery.
• Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes.
• Where appropriate identify and escalate incidents to the Third line support/Service Delivery Manager when the situation requires such actions to take place.
• To keep up to date with technical developments in appropriate areas of work ensuring that as many reported incidents are resolved at the first point of contact as possible.
• Support with the development of policies across the Business, in particular, those related to ICT.
• Maintain performance of computer peripheral equipment i.e., wireless devices, printers, whiteboards, projectors etc. and ensure they are ready for reliable use and carry out, or organise repairs, as necessary.

Network and technical support responsibilities:

• Administer the effective support of a fast running, reliable computer network that offer a quality platform to support teaching and learning as well as the wider administrative and managerial needs of the Business.
• Ensure all Service Levels and Key Performance Indicators are met.
• Under the guidance of the Service Delivery Manager, ensure compliance with all IT-related legislation including matters related to data protection and the use of software licences.
• Monitor the procurement system and liaise with external suppliers, when directed.
• Install and remove software, where directed.
• Maintain up-to-date records of all assets and configurations in the appropriate databases, ensuring that it is security tagged/marked and asset registered after purchase.
• Maintain printer and MFD fleet, liaising with suppliers and engineers to ensure smooth running of the service.
• Support all IT services, to ensure the availability of IT equipment, and support evening events when required.
• Manage access to resources and information for all users, both on site and remotely by a variety of devices.

Software/ Hardware Skills required:

• Microsoft , InTune and autopilot
• Ideally have One Drive, cloud office package experience.

Hours - Monday to Thursday 8am 4pm, Friday 8am 3:30pm