Product Support Technician

1st Line Support

Nottingham

Passionate about delivering exceptional technical support and ensuring a seamless user experience? We’re working with a leading organisation seeking a Product Support Technician to join their team and provide first-class assistance to end-users.

In this role, you’ll be the go-to person for diagnosing and resolving technical issues, managing support tickets, and collaborating with specialists to tackle complex challenges.

What you’ll be doing :

Deliver 1st and 2nd line technical support across AV/IT systems.
Build, configure, and test media hardware.
Manage and schedule content using CMS platforms.
Maintain asset registers for digital hardware.
Monitor and respond to help desk tickets promptly.
Communicate effectively with clients, suppliers, and internal teams.
Support on-site engineers and assist other business areas when needed.

What we’re looking for:

Technology-related technical qualification.
Strong IT skills and proficiency in MS Office Suite.
Excellent problem-solving and organisational skills.
Ability to work independently and as part of a team.
Customer-focused mindset with great communication skills.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys learning new technologies. Weekend on-call work may be required on a rota basis.

Apply Now or reach out to Ellie at Orion Electrotech!

INDKA