Senior Business Analyst

Role Purpose Location
- Head Office in Ruddington, Nottinghamshire Level - Experienced Professional Department - Product R&D Working Pattern - Hybrid (three days a week in the head office) Benefits - Benefits at Ideagen

In this Senior Business Analyst role, you'll take the lead on complex system integration projects that connect Salesforce CRM, Zuora CPQ, and Zuora Billing solutions. This is an incredible opportunity to work closely with stakeholders across the organisation – gathering requirements, designing automated workflows, and delivering innovative solutions that drive efficiency and transform operations.

• Leading Salesforce implementation and optimization initiatives
• Defining detailed system requirements for integrations and automation projects
• Managing cross‑functional projects from scoping through delivery
• Creating comprehensive technical documentation and process flows
• Participating in steering groups and providing strategic insights
• Supporting acquisitions through system integration planning

• Proven experience as a Business Analyst in technology‑driven environments
• Strong Salesforce expertise, including CRM configuration and automation tools
• Experience with CPQ platforms (Zuora, Salesforce CPQ) and system integrations
• Knowledge of renewal processes, CRM migrations, or customer lifecycle management
• Excellent stakeholder management and requirements gathering capabilities
• Ability to translate business needs into technical specifications
• Strong analytical mindset with exceptional attention to detail

Ideagen is the invisible force behind many things we rely on every day – from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that’s always working behind the scenes to help those people who make our lives safer and better.

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future‑ready team, and AI is part of how we work smarter. If you’re curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at  All matters will be treated with strict confidence. At Ideagen, we value the importance of work‑life balance and welcome candidates seeking flexible arrangements.

If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!