NHS Virtual Lucy Project Support Coordinator

Position: NHS Virtual Lucy Project Support Coordinator (Fixed Term 12 Months)

HBSUK Nottingham, England, United Kingdom

The Project Support Coordinator will support the Implementation Manager in ensuring that the solution is configured, deployed and fit for purpose against their requirements as well as ensuring the project mobilisation process is delivered successfully. The role will also require internal liaison with other departments such as Technology, Contact Centre, and Product Teams, to ensure the product is ready, configured and meets the needs of the service.

One of our core values is ‘people first’, we invest in you for the long term, to ensure you reach your full potential. You’ll have the opportunity to own your career and work on industry‑leading projects, finding solutions to real challenges that make a difference to people’s lives. You’re encouraged to have a growth mindset. If you’re determined to make a difference, voraciously curious and brimming with an entrepreneurial spirit you’ll fit in perfectly at HBSUK.

You will thrive in an environment of accountability, freedom of thought and rapid growth. Every day will be different, and together we will strive for excellence – always supporting each other to go the extra mile, never forgetting our mission.

This role will report to the Implementation Manager.

To be considered for the role you will require the following:
Education qualifications & training

• Educated to A Level level or equivalent experience.

Experience

• Experience working in or for the NHS;
• Understanding of the operational procedures within the different departments that make up the NHS
• Previous software testing and deployment experience.

Knowledge & skills

• Excellent interpersonal, communication and presentation skills both orally and in writing.
• Ability to organise and co‑ordinate areas of work for yourself and others.
• Self‑starter with great determination and motivation to succeed.
• Ability to influence, organise and plan.
• Ability to work within project constraints to ensure that milestones and delivery dates are met.
• The desire to work in a fast‑paced, target driven environment.
• Proven success at hitting regular targets.
• Collaborative team player.
• Excellent administrative and communication skills
• Task-driven and target orientated.
• Strong problem‑solving acumen
• Dynamic and can‑do attitude.
• Highly organised with a strong attention to detail.
• Approachable and enthusiastic.
• Calm, confident manner when handling potentially uncomfortable conversations.
• Ability to work as part of a team and the wider organization.
• Work under pressure and exceed targets.

Within this position, you will mainly be;

• Customer Relationships Provide client with appropriate documentation/templates e.g. configuration build workbook/s, role process change plan, gap analysis document etc. Working with the client, undertake configuration design workshops and ensure clear management and control of the configuration build and associated documentation;
• Project Support: Support the Implementation Manager in the mobilisation of the Digital Platform, working with NHS Organisations to ensure all requirements and information is received to ensure successful delivery of the project. Conduct regular reviews of the configuration build and associated documentation and resolve any issues.
• Deployment Work with HBSUK deployment teams and client project teams to facilitate a smooth implementation of the product solution and any associated 3rd party integrated software solutions
• Resolving Software Issues Identify, investigate and where appropriate, escalate software issues and assist with resolution.
• Testing Assist with product solution testing to ensure the platform is fit for purpose and go live readiness. Responsible lead for setting up and working with internal departments in delivering the plan for Operations team platform testing, (i.e. process-based testing) for NHS & private sector client platform upgrades; and provide relevant input/feedback on platform readiness.
• Collaborative Working As part of the Operations Team you will be a key conduit between the different HBSUK departments supporting the service mobilisations to a high standard.

Our Commitment to you

We are dedicated to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all choices are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Seniority

level

Associate

Employment type

Contract

Job function

Health Care Provider and Analyst

Industries

Hospitals and Health Care

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