Employee Relations Investigator

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Employee Relations Investigator
**** About this role
**** In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive Employee Relations service to the company. Here at Capital One, we call it Associate Relations (AR).We’re looking for an AR Investigator to investigate all types of employment complaints and provide proactive recommendations to HR business partners and business leaders on employee relations issues.

**** What you’ll do
***** Investigate and resolve all types of employment complaints or conduct, including harassment, discrimination, retaliation, policy and process disputes, appeals, etc.
* Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
* Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
* Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
* Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
* Thoroughly investigate complaints, while using good judgment to analyse evidence and make recommendations
* Act as role model and champion for Capital One Values
* Participate in internal projects that improve investigative processes
* Maintain procedural documentation, templates and guidance to ensure consistent and efficient processes can be maintained.
**** What we’re looking for
***** Strong employee relations experience specifically in managing investigations, managing ER cases investigation and case management experience whether in a generalist or specialist role
* Solid knowledge of UK employment law
* and* demonstrable experience of supporting employee relations issues (and relevant HR Qualifications such as CIPD Level 5 or above)
* Experience with dealing with ACAS / Employment Tribunals
* Consultation experience / worked in a unionised environment (desirable)
* You’ll have project and/or change management experience, and use your continuous improvement mindset to challenge how we work
* You’ll have excellent attention to detail, showing ability to break down complex problems and artfully push towards a solution
* Experience of partnering with and influencing senior stakeholders, whilst being able to to present complex topics in a clear, concise, and compelling manner
* Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.
* Strong sense of when to operate independently and when to seek support on an issue, adopting an appetite for learning in a fast-paced, ever-changing environment
**** Where and how you'll work
**** This is a permanent position based in our Nottingham office.  We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
**** What’s in it for you
***** Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
* We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
* Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
* Open-plan work spaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In…