Front Of House Catering Assistant

Salary: Please state your expectations within your application

Contract: Full Time, 37.5 hours a week

Location: The Nigel Doughty Academy, Nottingham, NG2 7SR

Working Arrangements: On site

Closing Date For Applications: 18th March 2026

• Opportunity to access tickets for events at The City Ground.
• Employee Assistance Programme.
• Access to high street and gym discounts.
• Discount within our Club shop.
• Free on-site parking.

Nottingham Forest is seeking a friendly, professional, and customer-focused Front of House Assistant. In this dynamic and fast-paced role, you’ll be the welcoming face of our service, providing exceptional front-of-house support and assisting with daily catering operations. You will be responsible for ensuring that all catering areas are cleaned and maintained to a high standard, and you will also be required to assist with the service of food and beverages.

• Assist with the setting up service counters, serving food and clear down of area afterwards.
• Assist with the cleaning of all crockery, cutlery and service utensils.
• Ensure the highest possible standards of presentation by ensuring that displays, fixtures, fittings and premises are maintained in accordance with the cleaning schedule.
• Deal with customer queries or requests in a polite and efficient manner.
• Present a smart, professional appearance and good personal hygiene.
• Maintain standards of safety and hygiene as per current legislation and other statutory requirements.
• Attend meetings and training sessions as required.
• Report any incidents of accident, fire, theft, loss or damage and act as appropriately.
• Carry out any reasonable request from any member of the Management team within the general scope and purpose of the job.
• Maintain strict confidentiality information without disclosure.
• Ensure the highest possible standards of presentation by ensuring that displays, fixtures, fittings, and premises are maintained in accordance with the cleaning schedule.

• Excellent communication skills
• Customer service skills and knowledge
• Organised and self-motivated
• Able to perform well and remain professional whilst under pressure
• Dedicated team player, who strives for excellence
• Displays a smart and professional appearance
• Well-developed problem-solving skills
• Enthusiastic, with an eagerness to learn
• High level of accuracy and attention to detail
• Self-motivated and able to work alone without direction
• Adaptable and flexible with working patterns when required
• Able to perform well and remain professional whilst under pressure

At Nottingham Forest Football Club we are committed to creating an environment where differences are respected, individuality is celebrated, everyone feels valued, supported, and included. Our goal is to ensure every member of our team can be themselves, contribute fully, and reach their potential without barriers.

As an equal opportunities employer, we welcome applications from talented people of all backgrounds regardless of age, disability, gender identity or reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or any other characteristic protected by law.

We continue to develop policies and practices that promote equality, diversity, inclusion and mental wellbeing across our workforce. To help us measure progress and hold ourselves accountable, we ask all applicants to provide accurate diversity information during the recruitment process.

We are proud to be a Disability Confident Committed employer, taking positive steps to attract, recruit, and support disabled people. As part of this commitment, we work hard to ensure our recruitment processes are fair, inclusive, and accessible to everyone. We are committed to offering interviews for disabled applicants who meet the essential criteria for a role and provide reasonable adjustments at every stage from the application process through to ongoing support in the workplace.

If you are likely to meet the definition…