QOF & Practice Administrator

The Linden Medical Group is seeking a motivated and organised QOF & Practice Administrator to join our friendly and supportive primary care team.

This role combines Quality and Outcomes Framework (QOF) administration with general practice administrative duties. The successful candidate will play a key role in supporting clinical teams, maintaining accurate patient records, managing recall systems, and ensuring the practice meets contractual and governance requirements.

• Manage and maintain QOF and clinical data using the Systm One clinical system.
• Monitor QOF indicators, generate reports, and support the practice in achieving QOF targets.
• Ensure all eligible patients are recalled for annual QOF and chronic disease reviews.
• Manage non-QOF recalls, including DOAC monitoring and secondary care initiated recalls.
• Process clinical correspondence and pathology results in line with practice procedures.
• Download, attach, code, and forward clinical letters to the appropriate clinicians.
• Use MJOG SMS and other systems to invite patients for reviews and appointments.
• Support audits, inspections, and reporting requirements.
• Work closely with the Practice Manager and clinical team to improve performance and patient outcomes.
• Ensure administrative SOPs are followed and kept up to date.

About the Practice

The Linden Medical Group is a well‑established, forward‑thinking GP practice committed to delivering high‑quality patient care within a supportive and inclusive environment.

Our clinical team consists of three GP Partners
, two Salaried GPs
, two Practice Nurses
, one Nurse Practitioner
, one GP Assistant (GPA), and one Healthcare Assistant (HCA). This is supported by a dedicated and experienced administrative and reception team
, who play a vital role in the day‑to‑day running of the practice.

We also work closely with a range of attached multidisciplinary team members
, including clinical pharmacists and a Mental Health Occupational Therapist
, enabling us to provide comprehensive, patient‑centred care.

The practice prides itself on being friendly, supportive, and collaborative
, with a strong emphasis on teamwork, continuous improvement, and staff wellbeing. We actively encourage learning, development, and open communication across all roles.

Key Responsibilities

QOF and Data Management

• Maintain accurate, complete, and up‑to‑date patient records using the Systm One clinical system.
• Input, review, validate, and code QOF‑related clinical data in line with national and contractual requirements.
• Generate, analyse, and interpret QOF and performance reports to identify gaps and areas for improvement.
• Monitor QOF indicators proactively and take appropriate action to support achievement of targets.
• Ensure all patients eligible for QOF reviews are identified, recalled, and followed up annually.

• Manage and oversee patient recall systems for chronic disease management, QOF, and non‑QOF recalls (e.g. DOAC monitoring).
• Add and maintain recalls triggered by secondary care instructions.
• Use MJOG SMS and other communication methods to invite patients for reviews and track responses.
• Monitor uptake and attendance, escalating concerns where required.

• Download and process clinical correspondence via GP Access and practice email inboxes.
• Attach letters to patient records, apply appropriate clinical coding, and forward to the relevant clinician.
• Distribute incoming pathology results in accordance with practice protocols.

• Prepare and submit QOF progress and performance reports for internal review and external audit purposes.
• Support clinical audits, inspections, and contractual reviews as required.
• Keep administrative Standard Operating Procedures (SOPs) accurate and up to date.
• Remain up to date with changes to QOF, contractual requirements, and NHS guidance, ensuring the practice remains compliant.

• Work closely with the Practice Manager to develop and implement strategies to maximise QOF achievement.
• Regularly review performance data with the Practice Manager and highlight risks or…