Admin Manager

Wouldyou like to be part of a supportive, enthusiastic and forward-thinking practice team…

Thisis an exciting opportunity for a well-motivated individual who enjoys workingin a dynamic environment.

Theideal candidate will have:

• Proven management experience within a healthcare or similar setting
• Strong knowledge of NHS primary care processes
• Excellent organisational and communication skills
• Good leadership skills and professional attitude
• High level of computer literacy, competent using Microsoft products. Knowledge of Systm One an advantage.
• The ability towork under pressure and adapt to a changing environment

You’llbe joining a supportive team that values collaboration, innovation and professional development.

Ifyou are a motivated, organised and people-focused individual looking for yournext challenge, we would love to hear from you.

Thisrole has been established to support the Practice Manager in the day-to-day running of the practice.

Thepost-holder will work closely with, and under the direction of, the Practice Manager to enhance standards across a broad range of clinical and administrative activities.

The successful candidate will be highly motivated, able to work independently, and confident in taking the lead on designated areas of responsibility.

Weare a continually growing, well-established training practice in the centre of Beeston, Nottingham. We currently have almost 12,000 patients.

Ourgoal is to provide high-quality healthcare in a caring and friendly environment while fostering a supportive and collaborative workplace for all members of ourteam.

Weare committed to continuous learning and professional development and takepride in supporting the training and wellbeing of our staff.

We have an extensive team including 3 GP Partners, Salaried GPs, ANP, Paramedic, Pharmacists, Pharmacy Technicians, Nurses, HCAs, Practice Manager, Reception Manager, Receptionists, Secretaries, GP Administrator and Prescription Clerk. We also work alongside our PCN colleagues such as a Paramedic, Social Prescribers, Care Home Team, Nursing Associates and more.

The Admin Manager plays a key role in supporting the Practice Manager with thesmooth, effective, and compliant running of the practice. This includesday-to-day operational management, performance monitoring, and project delivery.

Thepostholder will contribute to improving administrative and clinical standards across all areas of the practice.

Main Duties and Responsibilities

Operational and Administrative Support

• Assist the Practice Manager with daily operations, ensuring the efficient running of practice systems and procedures.
• Respond to requests for information and prepare reports, data, and updates as required.
• Support with finance processes including incoming invoice management and petty cash.
• Assist with policy writing, reviews, and maintaining up-to-date documentation.
• Line manage alladmin staff, supporting staff development, providing guidance and direction,ensuring staff are up to date with mandatory training.
• Responsible for admin staff holidays and making note of absences.
• Oversee the reception and administrative services of the practice; ensuring staff achievetheir primary responsibilities.
• To work with the Practice Manager and Reception Manager to maintain good relationships with the PPG (Patient Participation Group), liaising with the group to help furtherimprove services for patients.
• To support the Practice Manager in the use of the electronic policy system and help to updateand maintain accordingly disseminating policies to staff.

Quality, Performance, and Compliance

• Monitor the Quality and Outcomes Framework (QOF) data, maximising prevalence and securingmaximum achievement through regular liaison with Practice Manager and partners.
• Maintain andupdate the Data Security and Protection Toolkit annually.
• Assist in managing data quality within the clinical system, promoting accuracy and compliance with national and local standards.
• Contribute toclinical audits, reporting, and disease register maintenance.
• Assist withhandling complaints and patient feedback.
• Monitor telephone system to ensure telephone is being answered in a timely…