Outpatient Administrator - Urology

Outpatient Administrator - Urology

The closing date is 30 January 2026

This is an exciting opportunity within the Urology Outpatient Services, based at the Urology Centre City Hospital.

The Outpatient Administrators core working days are Monday to Friday between the hours of 8-5. You will have excellent customer service skills and be committed to providing a first class service. You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable.

You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times. You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Careflow

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working as part of the outpatient team the role will involve providing high quality admin and clerical support. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service.

The role/duties of the post are outlined above. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.

You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

The successful candidates will play a crucial role in delivering a high quality Outpatient Appointment Service and should demonstrate excellent communication skills

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team  are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

The post holder will be required to take responsibility for:
Administrating the Electronic Referral System, receiving referral letters, email referrals, and external and internal Consultant referrals, maintaining out-patient appointments, using judgement and initiative to scheduling out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls, for the specialty. Close liaison with Managers within the Directorates, GP surgeries, patients, hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient focused service.

• Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

• To be educated to 'O' level, GCSE or equivalent standard including English at Grade C
• To possess GCSE A-C passes including English and Maths or equivalent

• Experience of MS Office
• Previous experience in an office environment
• Understanding of the importance of confidentiality
• Typing or word processing experience
• Knowledge of outpatient work
• Customer Service
• Knowledge of hospital IT systems, e.g. Medway PAS, Notis.

• Ability to develop good working relationships with medical and other

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Nottingham University Hospitals NHS Trusts