Deputy Manager

Job Title: Unit Manager

Reports To: Home Manager / Deputy Manager

Job Purpose

To plan, implement, monitor, and continuously improve the delivery of person‑centred care within the Unit. The deputy Manager ensures that residents receive the highest standards of care in a safe, supportive, and respectful environment. This includes supervision of staff, compliance with regulatory standards, support with daily care, and maintaining the wellbeing, dignity, and independence of all residents. The Unit Manager also deputises for the Home Manager or Deputy Manager when required.

About The Role

Key Responsibilities

• Care Delivery and Resident Wellbeing
• Ensure the highest levels of personal, emotional, and social care are delivered to residents in line with their individual care plans.
• Carry out initial and ongoing assessments of care needs, ensuring plans are person‑centred, up to date, and regularly reviewed.
• Support residents with daily living activities including mobility, continence care, nutritional needs, end‑of‑life care, and social engagement.
• Maintain accurate, up‑to‑date records and documentation for all aspects of care and health monitoring.
• Monitor residents for signs of confusion, behavioural changes, or deterioration and take appropriate action.
• Promote privacy, dignity, independence, choice, and inclusion for all residents.
• Ensure holistic assessments are completed upon admission, including nutritional, continence, and risk assessments.
• Clinical and Medication Oversight
• Ensure safe administration, storage, and recording of medication in accordance with NMC, company, and national standards.
• Monitor medication compliance and ensure staff are trained and competent in medicine handling.
• Liaise with GPs, district nurses, and other healthcare professionals to ensure medical needs are met.
• Ensure end‑of‑life care is delivered compassionately and in line with residents wishes.
• Staff Management and Development
• Lead, support, and supervise a team of care staff.
• Oversee staff induction, orientation, ongoing training, and development in line with regulatory requirements.
• Provide regular supervision with senior carer, appraisal, mentoring, and performance management and ensure these are completed by senior carers with carers.
• Support Home Manager / Deputy to ensure colleagues maintain a 95% compliance on training.
• Ensure staff understand and comply with company policies, care standards, and health and safety requirements.
• Quality Assurance and Compliance
• Ensure full compliance with all statutory, regulatory, and company policies, including those related to:
• Fire safety
• Infection control
• COSHH
• Safeguarding
• Health & Safety
• Conduct and document regular risk assessments and audits (care plans, medication, environment).
• Ensure accurate and timely completion of all relevant records and documentation.
• Promote continuous improvement in care standards and actively participate in quality initiatives.
• Operational and Environmental Oversight
• Prepare and manage staff rotas to ensure safe staffing levels and efficient service delivery.
• Ensure a high standard of cleanliness and maintenance across the Unit reporting any shortcomings to the Home Manager / Deputy.
• Monitor and manage stock levels of care and medical supplies effectively.
• Ensure safe working practices, reporting any hazards or defects to the relevant person promptly.
• Respond appropriately to Nursecall systems, telephone calls, and visitors.
• Resident Engagement and Family Liaison
• Promote and participate in activities that enhance residents physical, mental, and emotional wellbeing.
• Encourage resident involvement in decision‑making and respect their preferences and life histories.
• Maintain positive relationships with residents families and keep them informed of care developments.
• Value cultural, religious, and personal diversity in all interactions.
• Leadership and Team Communication
• Deputise for the Home Manager when required.
• Complete staff and resident meetings.
• Communicate effectively with all internal departments and external agencies.
• Immediate line management of senior care colleagues.
• Foster a positive team culture and uphold the values of respect, compassion, and professionalism.

Essential

• Proven…