Product Support Specialist, Upper Extremities - East Midlands

Overview

Stryker – Nottingham, England, United Kingdom. Product Support Specialist, Upper Extremities - East Midlands. This technical and clinical role provides hands-on training and on-site guidance during surgical procedures, supporting Stryker s Upper Extremity portfolio to ensure successful outcomes.

• Provide clinical product support to end users and on-site guidance during surgical procedures; resolve technical product and service issues; provide training, ongoing in-services, and customer education to assigned accounts.
• Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning; gain hands-on experience with Blueprint planning software and Latitude EV elbow, and Tornier shoulder solutions.
• Observe and apply practices used to train and guide surgeons and hospital staff.
• Assist in day-to-day coordination of accounts and necessary tasks to support scheduled upper extremity procedures; develop knowledge of hospital and account preferences to meet customer expectations; deliver excellent customer service and foster positive relationships with surgeons and hospital staff.
• Complete all necessary account administration duties (e.g., consignment audit, PER process, RMA process, case billing and closure); provide prompt and accurate complaint reports per quality and compliance system requirements.
• Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.

• Experience of working in a clinical role; preferably experience of working within a theatre environment.
• Tech-savvy with computer skills (MS Office).
• Confident presentation skills; excellent anatomy and physiology knowledge.
• Demonstrated high achiever who loves to learn and take on challenges; ability to engage with others, influence, motivate and work hard.
• Valid UK driving license.

• In-house product training program; quality products that improve the lives of customers and patients; a winning team driven to achieve our mission.
• Bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gym and restaurants; discount purchase programs; service and performance awards.
• Mobile phone, iPad, laptop, and company car or car allowance.