Clinical Governance Lead

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• Learning, Improvement & Culture:
  Identify and theming patient safety incidents, complaints, feedback, and quality data to inform learning and improvement activities.
• Produce high‑quality analysis and reports to demonstrate trends, themes, and learning that drive improvements and reduce patient harm.
• Promote and facilitate embedding of quality initiatives, ensuring sustainability and demonstrable positive impact.
• Champion the development of a learning, supportive, and just culture across all NEMS sites.
• Exercise independent judgment, initiative, and decision‑making within the scope of the role. Work collaboratively with the Medical Director, Head of Governance, and multidisciplinary teams across clinical and operational settings.
• Maintain professional registration and comply with relevant professional standards. Provide professional leadership and act as a role model for best practice in governance, safety, and quality.
• Embed the NEMS Quality Assurance Framework across all services, supporting the translation of the framework into daily practice and ensuring teams understand and apply its principles.
• Support governance architecture and reporting, ensuring robust lines of accountability from point of care to Board level, including accurate and timely escalations of emerging themes, risks, and quality concerns.
• Facilitate quality monitoring activities, including audit, quality reviews, patient experience initiatives, IPC self‑assessments, and compliance checks aligned to the framework’s requirements.
• Ensure staff engagement with quality, helping embed quality discussions into daily practices such as safety huddles, team meetings, clinical supervision, and learning events.
• Promote an organisational culture of improvement, supporting the use of quality improvement methodologies (e.g., PDSA cycles, thematic learning, systems‑based approaches) to address themes identified through incidents, complaints, feedback, and audits.
• Ensure evidence alignment with statutory and regulatory requirements, including CQC quality statements, health and social care regulations, safeguarding, and national best practice guidance.
• Support triangulation of data and intelligence across patient safety incidents, complaints, audits, operational KPIs, and patient feedback, enabling proactive identification of risk and opportunities for improvement.
• Champion transparent, compassionate leadership behaviours consistent with fostering psychological safety and promoting a learning, not blaming, culture.
• Contribute to the development of quality dashboards and reporting, informing senior leaders of progress, outcomes, themes, and areas requiring action.
• Support readiness for external review and regulatory inspection, ensuring services can clearly demonstrate compliance, quality assurance, and continuous improvement in line with the Quality Assurance Framework.

• Seniority level:
  Executive
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industries:
  Operations Consulting