Experienced Poker Dealer

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:

• Salary enhancement from midnight + Paid overtime + Tips
• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

We are looking for an experienced Poker Dealer to join our fantastic team. Within this role you must have previous experience working as a Poker dealer, the ability to host live tables and be fully aware of compliance and social responsibilities.

To provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.

Through training and development be able to take on multiple dealing and gaming roles throughout the venue as and when required by management.

All dealers will be required to be skilled in executing No Limit Texas Hold’em and Pot Limit Omaha cash games and tournaments. Mixed and Dealers Choice games may also be required on the completion of further training.

• The dealer must maintain control of the game when dealing and provide clear and confident communication to our customers when announcing hands, bets, winners and game progress.
• The dealer must shuffle and deal the cards but will also calculate and pay winning bets, manage pots accurately during games, collect rake and identify/act upon and report any irregularities or violations of our house rules.
• The dealer will manage chip transactions for the players as well as answer questions and at times provide guidance on the rules of the game.
• In addition to the traditional dealer responsibilities, our Dealers provide entertainment and hospitality to customers, and the quality of a dealer's customer service contributes to the venues and company's success.
• Compliance with all relevant legislation is a crucial requirement of the role. Dealers are expected to be knowledgeable about all Safer Gaming and Anti Money laundering requirements. Dealers must undertake regular associated training and immediately raise any associated concerns with their line manager when on duty, as per the SG and AML policies.

Our Poker Dealers are expected to always demonstrate our key service behaviours:

• On It
  :
  Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude
  :
  Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice
  :
  Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close
  :
  Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK.

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Poker Dealers will spend a large portion of their shift on their feet working directly with the public.