FM Scheduler

Overview

Main Purpose Of FM Scheduler:
The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.

Role: FM / Helpdesk Scheduler

Location:

Beeston, Nottinghamshire

Rate: c £14ph PAYE

Hours:

8am - 5pm Monday to Friday

Duration:
Temp to Perm

• Scheduling work across the stated contract
• Reacting to emergencies raised by the client and overseeing engineer's attendance
• Plan efficiencies of location and response time improvements
• Schedule PPM's / WAF's to Subcontractors
• Taking ownership of workload daily
• Diagnose technical abilities and fault reported to determine P code is correctly applied
• Handling customer complaints or queries via telephone, email or letter
• Manage completion of PPMs on Maximo
• Manage completion of reactive tasks on Maximo
• Control and issue engineer's uniform
• Production of monthly performance report
• Management of Contract performance schedule
• Chasing subcontractors' reports/schedules
• To achieve the teams agreed performance targets and ensure that SLAs are met

• IT Knowledge: MS Office
• CAFM Systems

• Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
• Excellent communication skills and ability to work well as part of a team
• Ability to work in a fast-paced environment, multitask and make effective decisions quickly
• Experience of working in financial performance penalties