Receptionist DAF Apprentice Academy

6-Month Fixed-Term Contract Potential to Go Permanent
Full-time | Monday-Friday | 8:30am-5:00pm

Are you an energetic, people-focused professional who loves being at the heart of a busy environment? Do you thrive on delivering exceptional customer service and creating a warm, organised and professional welcome for everyone who walks through the door? If so, this is your chance to join the renowned DAF Apprentice Academy in Nottingham
, playing a vital role in supporting the next generation of automotive talent!

As the Receptionist at the DAF Apprentice Academy
, you'll be the first friendly face our learners, employers and visitors meet. You'll keep the centre running smoothly, supporting facilities, handling enquiries, coordinating administration and helping ensure our learners experience is nothing short of excellent. Every day is different, and your work will directly contribute to the success, safety and professionalism of our national training centre.

• Welcoming learners, employers, staff and visitors with professionalism and warmth.
• Managing all incoming enquiries via phone, email and live chat.
• Maintaining the cleanliness, stock levels and general presentation of the centre.
• Supporting learners with duty‑of‑care calls and issuing , lanyards and college wear.
• Completing essential administrative tasks, including registers, reports and updating databases.
• Coordinating logistics such as lunch numbers, stationery and facilities orders.
• Maintaining centre records for audits (fire logs, first aid logs, etc.).
• Assisting with course bookings, issuing joining instructions and preparing materials.
• Supporting the Centre Manager with day‑to‑day operational needs.
• Completing First Aid and Fire Marshal training to support centre safety.

• Experience in a busy administrative or receptionist role.
• Excellent communication, organisation and multitasking skills.
• Strong MS Office and IT skills.
• Ability to work under pressure and adapt quickly to new processes.
• A positive, professional and proactive approach.

• Understanding of apprenticeships, ESFA or Ofsted requirements.
• Experience in facilities or office management procedures.

• Highly organised and process‑driven
• Confident, friendly and approachable
• Able to build strong professional relationships
• Calm under pressure and able to prioritise effectively
• A team player with a flexible, can‑do attitude
• Keen to learn, grow and develop

• Work at the flagship DAF Apprentice Academy fast‑paced, rewarding environment.
• Be part of a supportive, dedicated and friendly team.
• Enjoy a varied role where no two days are the same.
• Opportunity for the role to become permanent for the right person.
• Make a real difference to young people entering the automotive industry.

Skillnet is an equal opportunities employer.

Skillnet places the highest importance on safeguarding and prevent, and the safety and wellbeing of our learners is paramount. This policy sets out our commitment to safeguard and promote the wellbeing of our learners by listening, supporting and respecting learners, and preventing young people and vulnerable adults from becoming the victims of abuse, neglect or radicalisation. It does this in several ways:

• Identify a director and a member of the Senior Management Team for the overall responsibility for safeguarding our learners.
• Maintain a safeguarding and prevent risk assessment and action plan that identifies risks and highlights actions taken to protect learners.
• Provide education and training to develop all learners’ resilience to abuse and radicalisation, to know how to stay safe on and offline and to develop the skills needed to keep themselves safe.
• Establish an induction training programme that includes detailed safeguarding and prevent modules for both learners and staff.
• Adhere to IT security policies and practices and review regularly to encourage safe working practices for all.
• Keep colleagues well‑informed with updates about safeguarding and prevent delivered through frequent 121s, team meetings and hot topics.
• Maintain confidentiality: we will only share private and sensitive information about a learner when it is in the best interests to do so, e.g., if there is a safeguarding concern.

This role is subject to regulated activities as defined by our safeguarding policy.

Please note that the successful candidate will be subject to a full enhanced, barred list DBS check.