Customer Experience Team Member

Student Experience Team Member

Be the friendly face that makes every student feel at home.

Location:

Nottingham

Contract Type:
Permanent

Working hours:

37.5 hours per week, working 5 days out of 7, between the hours of 7am and 8pm. Weekends will be required on a rota basis.

Salary: £25,164 + bonus + benefits

As a Student Experience Team Member, you'll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You'll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences – from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events.

Every day you'll make a real impact, connecting with students, driving bookings, and helping build a place they're proud to call home.

While no two days are the same at Unite Students, here's a flavour of what you'll be responsible for in this role:

• Providing a friendly front‑of‑house reception and building strong rapport with students.
• Responding quickly to student feedback and guiding them to the right support when needed.
• Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
• Helping to deliver community‑building events with Resident Ambassadors.
• Maintaining a safe, clean, and well‑kept environment that students can be proud to call home.
• Work closely with day and night teams to ensure seamless service and handovers.
• Support with wellbeing or welfare matters, noticing when something isn't right and taking action to help.
• Be a brand ambassador, living our CARE principles:
  Connect, Act, Respect, and Encourage.

You don't need to fit a box or follow a traditional path – what matters most is your mindset. We're looking for curiosity, openness to learning, and the drive to make a difference. Whether you're solving problems, leading change, or supporting our students day‑to‑day, it's your attitude and approach that will help shape something bigger.

• Demonstrate excellent customer service skills, ideally with a background in sales, hospitality or retail, to create positive and welcoming experiences for students.
• Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
• Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
• Take pride in doing what's right and supporting others.
• Preferred, have experience in a customer service role or residential environment – though this isn't essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
• Take ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.

In this values‑led organisation, you'll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we'll help you build skills, confidence and a career you're proud of.

We believe that everyone thrives when they're able to bring the best version of themselves to work. So, alongside a competitive salary, we built a culture and a reward package to support you in bringing your full, authentic self to work, including a performance‑related bonus paid twice a year, 25 days annual leave plus bank holidays, and many other benefits.

• A performance‑related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
• A generous pension scheme where contributions between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate
• Enhanced family leave – including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents
• Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental,…