Customer Service Associate

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Customer Service Associate

Location:

Nottingham

Job : R

Join a global logistics leader and help us give customers the great service they expect. As a Customer Service Associate, you’ll be the one that saves the day by listening and finding the best way to get things back on track. Based in our Nottingham office, you’ll play a key role in making sure every customer receives a smooth, reliable experience.

If you like helping people and figuring things out, this is a great place to grow your career.

• Salary of £23,820
• Access to a company pension scheme, paid maternity leave, holiday pay and our Employee Assistance Programme
• Make the most of discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) through UPS Perks at Work
• Industry‑leading training
• Opportunities to progress with our 'promotion from within' policy

• 37.5 hours per week, with rota-based shifts falling between 8 a.m. and 6 p.m.
• Assisting customers by phone and email with tracking, billing, claims, service issues, and general UPS inquiries
• Owning each case from first contact through resolution, providing clear updates along the way
• Communicating proactively when follow‑up or service‑impact updates are needed
• Documenting customer interactions, updates, and actions to ensure smooth and consistent service

• Strong communication and interpersonal skills with the ability to engage professionally with customers and internal teams
• Customer‑focused attitude that represents UPS positively and shows a genuine willingness to help
• Solid problem‑solving and time‑management abilities
• Previous customer service experience preferred

Ready to take on a role that keeps customers feeling supported and informed? Apply now with your earliest start date.

Our love of logistics is fuelled by our passion for people. That's why we're committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture.

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.