Customer Service Advisor

Overview

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

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Are you passionate about delivering exceptional customer service and creating positive experiences from the very first interaction? We’re looking for a proactive and customer‑focused Customer Support Advisor to join our growing team, based in our Nottingham office. If you thrive in a fast‑paced environment, communicate with confidence, and love solving problems, this role could be the perfect fit. You will be part of an important team within Experian and will have the opportunity promote both your customer service and administration skills.

You will be starting on a career path that offers fantastic career progression and learning opportunities. Reporting into the Team Manager, you will need excellent customer service skills, which you will utilise to support our clients discussing Credit scores and Business reports
.

• Be part of an important team within Experian and promote both customer service and administration skills.
• Support clients and discuss Credit scores and Business reports.
• Be a confident phone agent able to deal with complex complaints and queries, also working on our Live Chat function.

• Strong communication skills across phone, email and live chat.
• A calm, professional approach even in challenging situations.
• A natural problem‑solver with a customer‑first mindset.
• Someone reliable, trustworthy and adaptable to change.
• A team player who contributes positively to the working environment.
• A proactive learner who takes pride in continuous improvement.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning;
World’s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success.

Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together. Find out what its like to work for Experian by clicking here.