Customer Service Administrator

Great opportunity to join a team of long serving employees where this is strong culture of collaboration and team work.

Our client is a forward thinking medical supply company supplying that continues to grow . The company is focused on sustainability and supports several international conservation projects. They are looking for a customer service administrator to work in a small team to process all orders received and work alongside the operations manager to support broader customer service activity.

Candidates must have a driving licence with own transport due to location.

• Monday to Friday (09 00)
• Free Parking
• Contributory pension scheme
• Office based

• Process all orders received via the e-commerce system and direct emails.
• Deal with customer enquiries by telephone and email e.g. order queries such as late orders, stock availability, pricing, customer complaints and special order requests.
• Ensure customer PO s are recorded on orders, create of despatch notes.
• Support field based sales execs with occasional queries.

• Have an excellent telephone manner and be very customer focused.
• Initiative and a proactive approach to team work.
• Good computer skills and the capacity to learn new systems and processes. Basic MS Word and Excel.
• Good written communication skills essentials in order to send emails to customers.
• Some customer service experience or office experience desirable.
• GCSE pass grade or equivalent in English & Maths.
• Must have your own transport because the offices are located in a rural location.

Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.