More jobs:
Head of Customer Success & Service Delivery; ERP SaaS
Job in
Nottingham, Nottinghamshire, NG1, England, UK
Listed on 2026-02-28
Listing for:
VoiceWorks
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Technical Support -
IT/Tech
Technical Support
Job Description & How to Apply Below
An award-winning ERP SaaS provider in the UK seeks a Service Delivery / Customer Support Manager. This senior role involves leading and developing customer service teams to ensure high satisfaction and support. Responsibilities include driving customer onboarding, acting as the senior escalation point for issues, and improving service processes. The company offers a hybrid work environment, a base salary of £54,000–£58,000, and a bonus scheme tied to customer satisfaction and team performance.
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