User Experience Shift Leader

Overview

Job reference: 552056

Location:

City Campus

Employment type:

Permanent Contract

Team:
Libraries and Learning Resources

Closing date: 01/02/2026

School / Directorate:
Libraries and Learning Resources

Salary / Grade:
Grade E (£27,246 - £28,608 p.a. pro rata)

Think you know libraries? Think again. Doing things differently. "We are the service to go to for help, advice and support."

Role:
User Experience Shift Leader

Salary: £27,246 - £28,608 per annum (pro rata) plus 20% shift allowance for overnight working

Overnight Position Of Varying

Working Hours:

5-hour shifts in Term 1 and Term 2. Up to 12 hours per shift in Term
3. Averaging 20.04 hours per week over 52 weeks.

As part of our User Experience Shift Leader team, you will contribute to leading the delivery of high quality Library services overnight. Ensuring a consistent, responsive and effective user experience for staff, students and visitors using library spaces and services. You will be responsible for leading a team of on-campus Library Attendants at Boots Library. You will be a point of escalation for the library team and work closely with colleagues in Security to maintain a safe and welcoming study environment for library users.

For more details, please take a look at the role profile. We’ll still consider applications even if you don’t meet every single one of the requirements, so don’t be put off if you don’t match them perfectly.

Are you a friendly, empathetic and caring person who enjoys helping others and providing great customer service? Someone who is still as positive and enthusiastic at the end of their shift as they were at the start? With a customer service background and an ability to communicate effectively with a diverse range of people, you will have experience of contributing to a high-quality, customer-facing service.

You will be creative, self-motivated, adaptable and in possession of a ‘can-do’ attitude. You will bring effective communication skills and the determination to exceed customer expectations, along with an agile and creative approach to problem-solving.

You will be committed to personal development and will make a real impact by coaching and developing others to meet the current and future needs of our users. You will demonstrate an ability to serve as a role model in supporting the development of a fairer and more inclusive workplace culture.

We believe that success is built on having teams whose backgrounds and lived experience reflect the diversity of our users. We think a wide range of work experience and educational experiences could support you to be successful in this role. You may have worked in a service sector such as retail or hospitality, and may not have considered working in the academic library sector.

If you have the skills and experience to deliver customer-focused services in a culture of continuous improvement, then we want to hear from you.

Please note:
This is an overnight position and a 52 week contract, based at our City site. Your working pattern will be shifts of varying hours between 21:00-08:30 during undergraduate term time and 10:00-19:00 on weekends during the summer months. This role will also include 52 hours of flexible contact time each year, necessary for catch-ups with your line manager and colleagues.

There will be a requirement to work some Bank Holidays/University Closure Days.

Interview Date: w/c 23rd February 2026

Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently. At the core of our university, our libraries are like the heartbeats that inspire and support independent learning and research.

We’re all about teamwork and collaboration. You’ll be working closely with our users to co-create and improve our services. Your input will truly make a difference, helping individuals enhance their abilities and unlock their full potential.

Your expertise is what makes you special. You’ll be the guiding light, offering valuable advice, assistance, and support to everyone who walks through our library doors…