Customer Service Agent

Customer Service Agent - Temporary Contract

Location: Nottingham
Contract Length: 10 weeks
Start Date: Monday 2nd February 2026
End Date: Sunday 12th April 2026

As a Customer Service Agent
, you'll deliver exceptional reactive and proactive support through our Live Chat function, using the 'Sales through Service' ethos. Reporting to the Customer Service Team Manager, you'll be part of a dynamic team focused on providing award-winning service and optimising customer value.

• Shifts:
• 4 on / 3 off or 5 on / 2 off (TBC)
• Combination of early starts (8am) and late finishes (10pm) - exact schedule TBC
• Weekly
  
  Hours:
  
  37.5 hours

• Deliver outstanding service across all contact channels while maintaining service levels.
• Maximise customer conversion and retention opportunities using marketing initiatives and 'Sales through Service'.
• Stay up-to-date with all marketing initiatives and support processes.
• Communicate openly within the team and escape issues impacting customer experience.
• Resolve customer queries on first contact, considering commercial value.
• Perform additional duties as required.

• Previous Contact Centre or Customer Service experience (advantageous)
• Fluent English (written and spoken)
• Positive attitude and strong work ethic
• Flexible approach to shifts and schedules
• Ability to work independently and as part of a team
• Confidence in customer interactions and multitasking
• Commitment to delivering quality service and going the extra mile

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.