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Customer Complaints & Lead; Hybrid

Job in Nottingham, Nottinghamshire, NG1, England, UK
Listing for: MTVH
Full Time position
Listed on 2026-01-16
Job specializations:
  • Customer Service/HelpDesk
    Event Manager / Planner
  • Management
    Event Manager / Planner
Job Description & How to Apply Below
Position: Customer Complaints & Experience Lead (Hybrid)
A leading housing association in the UK is looking for a Complaints Manager to lead the Complaints Team, ensuring exceptional customer experiences. The role involves motivating the team, analyzing complaint data, and collaborating with internal and external partners. Ideal candidates will have strong leadership skills, a deep understanding of complaint handling best practices, and a commitment to customer needs. This position offers a hybrid working model and a competitive salary.
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