Bookings Coordinator

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Manage incoming client shift requests, ensuring all requirements are accurately logged in our internal booking system.

Efficiently allocate available Nurses and Carers to shifts, matching the right people to the right roles while balancing client needs and staff availability.

React quickly and professionally to last-minute changes, maintaining a seamless service at all times.

Confirm bookings promptly and accurately with both clients and staff.

Keep clear, up-to-date records of all shift allocations, changes, and communications.

Build and maintain strong, positive relationships with clients to encourage repeat business and long-term partnerships.

Proactively engage with clients to uncover additional staffing needs and convert these into confirmed bookings.

Work closely with Recruitment Consultants to ensure a strong pipeline of candidates is available to meet client demand.

Contribute to the growth and performance of the branch by consistently achieving high booking volumes.

Be a trusted point of contact for both clients and healthcare professionals, delivering outstanding customer service every step of the way.

Job Description

What You’ll Be Doing

• Manage incoming client shift requests, ensuring all requirements are accurately logged in our internal booking system.

• Efficiently allocate available Nurses and Carers to shifts, matching the right people to the right roles while balancing client needs and staff availability.

• React quickly and professionally to last-minute changes, maintaining a seamless service at all times.

• Confirm bookings promptly and accurately with both clients and staff.

• Keep clear, up-to-date records of all shift allocations, changes, and communications.

• Build and maintain strong, positive relationships with clients to encourage repeat business and long-term partnerships.

• Proactively engage with clients to uncover additional staffing needs and convert these into confirmed bookings.

• Work closely with Recruitment Consultants to ensure a strong pipeline of candidates is available to meet client demand.

• Contribute to the growth and performance of the branch by consistently achieving high booking volumes.

• Be a trusted point of contact for both clients and healthcare professionals, delivering outstanding customer service every step of the way.

What You’ll Bring

We’re looking for someone who is organised, driven, and passionate about delivering excellent service. To thrive in this role, you’ll need:

Essential Experience & Attributes:

• Previous experience in a healthcare setting—ideally in roles such as Care Coordinator, Rota Officer, or Bookings Administrator.

• Strong organisational and time-management skills, with the ability to juggle multiple priorities.

• Excellent communication skills, both written and verbal, with the confidence to influence and engage others.

• A calm and focused approach under pressure in a fast-paced, ever-changing environment.

• A proactive, solution-focused mindset and a high level of reliability and professionalism.

• Confidence in speaking with clients and promoting services to help grow our business.

Desirable:

• Experience in care or healthcare recruitment.

• Familiarity with rota management or booking systems.

• Knowledge of staffing compliance and safeguarding practices.

What you’ll get

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

• 25 Days Holiday
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay

* subject to terms and conditions and qualifying period