Customer Experience Manager

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At Beauhurst, we're on a mission to become a global data company that helps organisations discover and work better with ambitious, high-growth companies. With 120+ employees and an enviable client list, we’re looking for a Graduate Client Experience Manager to help our customers get maximum value from our platform and, as a result, better understand and engage with the UK’s fastest-growing companies.

You’ll join a close-knit team in the heart of Nottingham city centre and go through extensive training to set you up for success.

Day-to-day, your responsibilities will include:

• Working with people: chatting to clients from banks, universities, government bodies and more, helping them navigate the platform and get what they need
• Training: running tailored, engaging sessions that explain complex things clearly
• Organising & improving: juggling tasks, smoothing processes, and suggesting better ways of doing things
• Spotting opportunities: flagging useful add-ons or features to our Account Managers when you see a chance to up- or cross-sell
• Ensuring value: making sure clients have a great experience so they stay with us year after year

We’re looking for someone with:

• A university degree (any discipline)
• Stellar people skills: emotionally intelligent, a great listener, naturally friendly and curious
• Proactivity and ownership: ambitious, organised, and comfortable taking charge of your workload
• Bonus experience: customer service, hospitality, tutoring or teaching (any people-focused roles welcome!)

We’re offering a salary of £26K + £1K bonus with benefits including:

• 💰 A stake in the company: Substantial options scheme to share in the growth you help create
• 🩺 Healthcare: Our health cash plan covers day-to-day health and wellness needs
• 💝 Free therapy: Sessions with hand-picked counsellors, all on us
• 🎓 Professional development: Training and learning opportunities covered by us
• 🎉 Events: Company-wide parties, Friday drinks, and regular team socials
• 🚅 Travel support: Season ticket loans, free railcards, and cycle to work scheme
• 🍪 Clubs: From reading to padel, bouldering to biscuits — there’s a subsidised club for you

If you're eager to join a fun, collaborative, fast-growing company with plenty of room for progression and development, we'd love to hear from you!