Director, Ticket Sales & Operations - Sport & Entertainment

Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance.

In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.

Our team of 400+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, Linked In, and Instagram.

The Director, Premium Ticket Sales & Operations is a dual-focused leadership position responsible for overseeing the day-to-day operations of one of our key client accounts and driving revenue through innovative sales strategies. This role includes managing ticketing technology and inventory, implementing sales campaigns, ensuring top-tier customer service, and collaborating with internal departments to promote a world-class fan experience.

This opportunity is onsite working with a genuine global sports brand and has scope to shape direction in day to day running and commercial outcomes of their match day hospitality business. This role is based at one of our client’s properties and will be working from an office in the North West of England.

• Achieve and exceed ticket sales goals for all single-game premium ticketing categories
• Lead outbound sales initiatives through calls, virtual and in-person presentations, events, and networking
• Develop tailored pitches for businesses, groups, and high-level donors to drive premium and group sales
• Leverage data-driven strategies to identify prospects, nurture leads, and close new business
• Collaborate with marketing and development teams to create and execute promotions that support ticket sales goals

Ticket Operations

• Oversee day-to-day ticketing operations including inventory management, event building, and financial reconciliation
• Coordinate game-day ticketing logistics, including mobile ticketing troubleshooting, will call, and box office supervision
• Manage technical relationships with ticketing providers and suppliers
• Implement upgrades, seat assignments, payment plans, and other functions through relevant platforms
• Hire, train, and manage a team of Premium Hospitality sales staff
• Provide regular coaching and feedback, run effective sales meetings, and foster a results-driven, collaborative culture
• Track team performance, provide KPI reports, and align staff goals with department objectives
• Develop onboarding and ongoing professional development plans for all direct reports

Customer Service & Retention

• Build strong relationships with fans, premium guests and partners to deliver best-in-class service
• Resolve account and ticketing issues promptly, professionally, and with high attention to detail
• Collaborate with the client on the delivery of VVIP Experiences

Strategic Planning & Collaboration

• Work cross-functionally with Marketing, Communications, Development, and External Affairs to align ticketing and promotional strategies
• Provide strategic recommendations on pricing, scaling, and inventory distribution
• Maintain CRM accuracy (Salesforce, Microsoft CRM, or similar) and report on ticketing trends, sales funnels, and forecasts
• Research industry trends and technology to enhance fan engagement and revenue generation

Education &…