Software Strategy and Policy Advisor

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This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Intermediaries (individuals and organisations that act on the behalf of their customers) are an important part of the tax system and play an increasingly important role in tax administration supporting compliance, customer experience and efficiency. Millions of taxpayers already rely on intermediaries to perform key functions in the tax system. New ways of working and digital advances are likely to increase the importance of intermediaries.

This is recognised in HMRC’s Tax Administration Strategy which sets out a growing role for intermediaries.

HMRC’s Intermediaries Directorate shapes and drives the delivery of HMRC’s Intermediaries Strategy. This includes setting the standards expected to ensure high levels of trust in intermediaries and the tax system. For some intermediaries this includes the design of the services HMRC provide to ensure intermediaries can interact with HMRC: fulfilling their role and maximising customer experience.

This is an exciting opportunity to join a small high performing team made up of a Grade 6, three Grade 7 leads and one other SO. The Software Strategy & Policy team has responsibility for enabling third-party software providers to support HMRC on delivering its strategic objectives and overarching vision to be a trusted, modern, tax and customs authority. We are a crosscutting team, working across HMRC, wider government, and with representative bodies to ensure the strategic development and implementation of tax software.

The successful candidate will need to be confident and self-motivated in managing senior stakeholder relationships and must be able to work flexibly and effectively under tight deadlines against a backdrop of changing and challenging priorities to deal with complex and urgent issues as they arise.

• Undertaking research and analysis of policy options, including discussions with internal and external stakeholders to ensure strategy in the software space are aligned to HMRC’s strategic priorities.
• Leading horizon scanning activities to identify opportunities and risks in the tax software space, providing advice on next steps to a range of seniorities.
• Building and managing the evidence base required to inform software policy and strategy changes.
• Maintaining productive working relationships with stakeholders across government and industry to ensure that our policy and strategy approach meet stakeholder expectations.
• Drafting or coordinating briefing, correspondence, submissions, explanatory notes.

• Ability to establish effective relationships with a range of internal and external stakeholders to develop policy in a complex and fast paced environment.
• Strong analytical skills that enable you to quickly understand complex issues, gather and analyse information, develop a range of solutions, appraise options, and advise confidently about the right course of action, taking account of the wider context.
• Excellent drafting and verbal communication skills with the ability to present arguments and information persuasively, tailored to the audience and using the most appropriate method.
• Ability to take account of a range of views demonstrating an open, supportive, and inclusive attitude. You challenge where appropriate and are an advocate for your organisations position.
• Ability to understand how your work contributes to the bigger picture. Allowing you…