Customer operations Administrator

Job Type: Permanent Job Sector:
Admin, Secretarial Region:
London

Location:

Sherwood Business Park Willow Drive Nottingham Salary

Description:

Competitive salary based on skills and experience Posted: 16/12/2025 Recruiter: DFS Job ny/TP/113432/2505 Job Views: 1

• Ensure customer data is handled securely and in full compliance with data protection policies.
• Maintain confidentiality of each brand’s business, avoiding disclosure of information to external parties.
• Arrange timely delivery to customers and plan orders through our internal trunking network to meet final mile CDC SLAs set by the brand or customer.
• Demonstrate a professional and friendly telephone manner, providing accurate and high-quality information to customers and colleagues.
• Maintain a high standard of personal presentation at all times.
• Liaise effectively with brands, suppliers, and customers to support smooth operational processes.
• Promote and uphold a strong team spirit across all brands, customers, and colleagues.
• Maintain a clean, organised, and professional office environment.
• Ensure data entry is completed promptly, accurately, and in accordance with company procedures.
• Adhere to company guidelines, ensuring all data is correctly stored in line with paperwork retention and audit policies.
• Be flexible to support operational needs, including working outside normal contracted hours, on weekends, and bank holidays, as required by the business.

• Passionate about delivering an exceptional customer experience for both retail partners and new customers.
• Analytical mindset, confident in working with data, reporting, and insights to drive decisions.
• Comfortable working across multiple functions, including IT, Finance, and Operations.
• Excellent written and verbal communication skills, both in person and on the phone.
• Strong problem‑solving skills with the ability to act quickly and decisively.
• Collaborative team player with the ability to build strong working relationships.
• Highly driven and motivated, with a proactive, positive attitude.
• Skilled at multi‑tasking and prioritising competing demands effectively.
• Personable and approachable, with a friendly, professional manner.

• Previous experience in supply chain or logistics administration.
• Experience in communicating with external customers.
• Proficient in G Suite and other office productivity tools.
• Strong experience in data entry, with excellent attention to detail and accuracy.
• Excellent organisational and time management skills.
• Able to work independently or as part of a collaborative team.
• Comfortable working in a fast‑paced environment and meeting tight deadlines.
• Professional and exceptional telephone manner.