Information Administrator; Careers & Employability - Internal Student Operations and Support

Are you passionate about supporting students and providing excellent customer service? Do you enjoy working in a dynamic environment where no two days are the same? We're looking for a proactive, organised and digitally confident Careers & Employability Information Administrator to join our successful team based at the Moulsecoomb campus. As the first point of contact for the Careers & Employability team, you'll play a key role in helping students, staff and employers access information, resources and support.

Your focus will be on providing front-line customer service, managing enquiries across multiple channels, and helping ensure our information and systems are accurate, accessible and up to date. Other key duties include supporting a variety of events, projects and promotional activities that help students get the most out of their time at university and prepare for their future careers.

• Customer-focused and confident in delivering excellent service to a wide range of audiences
• Digitally capable, with good Microsoft Office skills and the ability to learn new systems quickly
• Organised and proactive, able to independently prioritise tasks and manage varying peaks in demand
• A clear communicator, able to explain processes, share information and handle complex queries with sensitivity
• Experienced in administration and/or customer-facing roles, ideally with experience handling enquiries through different channels

This is a full time (37.0 hours per week), permanent position, and we welcome applications from candidates seeking to job share. We offer a wide range of benefits and facilities including generous pension contributions, additional leave over the Christmas period and a great staff discount scheme that can be used on hundreds of different goods and service providers.