Personal Assistant - Opticians

Overview

The PA & Admin Support role provides high-level organisational, administrative, and people-focused support across Retail, Operations, Property, Franchise, Regions, and Store teams. The position acts as a central coordination point, ensuring leaders and regional teams are fully supported to operate efficiently and effectively.

• Full management of complex diaries, including meetings, calls, store visits, venue bookings, and rescheduling.
• Organisation of team meetings, development days, divisional events, clinical days, and regional conferences.
• Preparation of store visit packs (scorecards, P&L, weekly sales) and attendance at visits/meetings as required.
• Serve as the diary contact point for Regional Managers and support external event bookings.

• Arrange all travel: flights, trains, hotels, car hire, and research optimal travel routes.
• Submit and manage Concur expenses, upload receipts, maintain mileage logs, and resolve outstanding or queried claims.

• Update People Admin for direct reports and store/region structures: contract changes, holiday corrections, sickness, MAT/PAT leave, absence.
• Complete PPFs, emergency payments, hierarchy updates, and change request forms (Welcome Bonus, Refer a Friend).
• Manage personal files, holiday planners, weekend working logs, and ensure holiday cover is arranged.

• Manage leaders' inboxes during annual leave and ensure continuity with deputies.
• Set up and approve OneID and email accounts.
• Prepare spreadsheets, collect data, and request reports from People Information as required.
• Raise PO numbers and manage invoices.
• Support store/region admin: bonus queries, RAF/Welcome Bonus follow-up, company expense clearing, and personnel record updates.
• Act as a central point of contact for Regional Managers, Store Leaders, and HRBPs for operational and admin queries.

• Strong organisational and planning skills, with the ability to juggle priorities.
• Ability to manage high volumes of tasks while maintaining accuracy, with a strong attention to detail.
• Clear and professional communication with senior leaders, stores, and external parties.
• Ability to take accurate, impartial notes in formal meetings.
• Strong IT and system skills;
  Microsoft Office, People Admin, Concur Experience raising Pos and resolving invoice queries. Competence in handling sensitive perosonnel information securely.
• Confidence in troubleshooting store or regional admin queries.

• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more s/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots Opticians and may not be accurate.