Receptionist, Administrative​/Clerical

we are looking for part time receptionist who can work in a busy GP practice environment.

working shifts will be in-between 8am- 6.30pm practice working hours according to the reception rota.

• Greet and welcome visitors in a friendly and professional manner
• Answer, and direct incoming phone calls
• Manage appointment bookings and diaries
• Respond to emails and general enquiries
• Maintain reception area cleanliness and organisation
• Handle incoming and outgoing post
• Update and maintain records and databases
• Support administrative tasks such as filing, scanning, and data entry

We are a 4 Partner, 2 Salaried GP training Practice located in Hayes which has its own premises and a gated car park within easy reach of the A40 and M4 in West London. Our Practice is dynamic and forward thinking with a multidisciplinary team onsite. The Practice list size 10,600, has a Good CQC rating, uses EMIS and Docman and has a high QOF achievement.

Key Responsibilities:

• Processing appointment requests (in person, by phone, and online)
• Giving out test results as directed by clinicians
• Managing home visit requests
• Answering patient queries and providing general assistance
• Filing and maintaining medical records accurately
• Performing a range of other administrative and reception duties as required.

• GCSE - or Equivalent
• Essential Skills and Qualities:
• Excellent communication and customer service skills
• Ability to work well under pressure and as part of a team
• Strong organisational and IT skills
• Confidentiality and professionalism at all times
• Previous experience in a GP surgery or healthcare setting is desirable but not essential, as training will be provided.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.