Service Scheduler

Salary: £34,000 - £38,000 (DOE)

Hours: Monday-Friday, office‑based

• Family‑run business with a warm, supportive culture
• On‑site parking
• Pension scheme
• Kitchen facilities with food provided
• Special recognition incentives
• Strong team environment with long‑standing staff

Are you a natural organiser who thrives in a fast‑paced environment? Do you enjoy the buzz of coordinating people, solving problems and keeping operations running smoothly? This is an exciting opportunity to join a well‑established, growing fire protection business as a Senior Service Scheduler / Resource Planner
, playing a key role in ensuring engineers are deployed efficiently and customers receive an exceptional service experience.

This is an ideal role for someone with a background in scheduling, planning, logistics, transport allocation, engineering coordination, or any environment where plate‑spinning is a daily norm
. If you're confident on the phone, calm under pressure and love keeping things moving, you'll thrive here.

You'll be responsible for the smooth and efficient scheduling of a team of field‑based engineers who deliver essential fire safety services across London and the South East.

Key responsibilities include:

• Allocating and scheduling daily service work for engineers
• Daily planning of future jobs and confirming customer appointments
• Acting as a key liaison between customers and engineers
• Handling incoming calls from customers and engineers, resolving issues quickly
• Gathering full job details including contacts, parking info and access requirements
• Reactively coordinating engineers for urgent call‑outs
• Organising parking for engineers where required
• Logging, scanning and filing engineer paperwork
• Liaising with suppliers and subcontractors
• Supporting the wider office team with administration, enquiries and updates
• Ensuring customer expectations are managed and service levels maintained

You don't need fire industry experience,
transferrable skills are key
. Someone from logistics, transport planning, engineering scheduling, facilities coordination or any busy operational role would excel.

You will need:

• Strong planning, scheduling or logistics‑style experience
• Excellent communication skills (phone and email)
• A calm, solutions‑focused mindset
• Confidence managing multiple moving parts at once
• Good working knowledge of London and the South East
• A proactive, friendly and professional approach
• Strong attention to detail and solid IT skills (Word, Excel, Outlook)
• A team‑centred attitude and willingness to get stuck in

The ideal person is fearless on the phone
, firm but friendly, enjoys problem‑solving and loves keeping things organised.

You’ll be joining a respected, family‑run business with genuine values, a personable culture and no micromanagement. The team is friendly, fast‑paced and supportive, with regular communication and a strong sense of pride in the service they deliver.

If you're looking for a role where you can make a real impact every day and be part of a company that values reliability, trust and people, this is the perfect next step.