Band 3 Seasonal Shared Services Officer - Projects Team

Job Summary

We are looking for Recruitment Services Officer to support the NLPSS Shared Recruitment Shared Services Team to deliver a high level of customer service and expertise. You will be expected to work autonomously but also support all areas during busy peak periods.

The successful candidate will be required to demonstrate the Trust values and the responsibilities of the job description and person specification. You should preferably have recent experience of working within a busy office environment. We will also consider applicants with demonstrable transferable skills, if you do not have NHS or Recruitment experience.

You must be an excellent organiser with strong communication skills with a passion for customer service.

You will be based at The Enfield Civic Centre Site.

Please note that Shared Recruitment Services team is based in Enfield, Civic Centre EN1 3ES
. The interviews will take place at this site.

NLPSS is aiming for a start date on Tuesday, 5th May 2026.

This vacancy is to support the service through the trainee doctors rotations and the contract for this post will come to an end on 4th September 2026.

Please note that this vacancy may close prior to the advertised closing date if high volumes of applications are received. We recommend early submission to ensure your application is considered.

• To process all administration in relation to the employment or appointment of applicants.
• To provide a comprehensive recruitment service using such information technology systems as are procured for the purpose eg. NHS Jobs 2, TRAC.
• To manage pre-appointment checks for newly-appointed staff, including but not limited to /employment history and reference checks; professional registration and qualification checks; DBS checks and occupational health clearance, and the issuing of offer letters and contracts to all appointed, in line with policy, process and statutory timescales.
• To keep own knowledge up to date with national recruitment standards and compliance, in line with the streamlining agenda.
• To highlight any issues raised whilst obtaining employment checks to the recruiting manager and assist the decision making process where appropriate, linking in with clients where necessary, ie. gaps in employment history, unsatisfactory employment references, immigration status checks and documentation, positive DBS checks etc.
• To arrange DBS risk assessments where necessary and to monitor and record decision outcomes.
• To inform managers and other relevant parties about the commencement and induction dates for newly-appointed members of staff and to follow up on any DNAs.
• To plan and prioritise own workload to ensure quality standards and deadlines are met. Extensive use of planning and organisational skills are required to manage own workload within a high volume, pressurised environment whilst constantly working towards deadlines within every stage of the recruitment cycle ie. advertising, short-listing, interviews, employment checks and hiring monthly new starters on ESR.
• To administer interview tests and assessment days as part of the selection process, working with the managers, local job centres and colleges.
• To work closely with the recruitment assistants to ensure letters and documentation are issued and data input within agreed time frames to avoid any unnecessary delays.
• To deal with telephone callers and visitors to the department in a courteous manner, greeting and receiving callers in accordance with departmental standards and processes.
• To work in an agreed and appropriately arranged roster system to ensure coverage of the service at all times during the agreed hours of business.
• To keep own knowledge up to date in relation to national recruitment policy and standards and the streamlining agenda.
• To attend workshops and seminars to expand existing knowledge in relation to employment legislation, as required.
• To regularly audit vacancy and applicant files to ensure no unnecessary delays are incurred and to bring to the attention of the team leader/assistant manager any potential threats to quality standards not being achieved.
• To ensure that all newly joining staff are booked onto the relevant trust induction programmes.
• To ensure recruitment information systems ie. NHS Jobs2/TRAC/ESR are maintained in a timely, accurate manner, ensuring consistency and confidentiality of data within shared recruitment and lead employment services.
• To monitor response rates to job adverts, to close job adverts and to issue requests for online short-listing to recruiting managers using NHS Jobs.
• To assist monthly exception reporting to ensure quality data is achieved and maintained.

• Essential: Demonstrable ability to meet the Trust Values.
• Minimum of A level qualification, or equivalent.
• Relevant and significant clerical/administrative experience in a busy office.
• Experience of working within a customer focused environment.
• Experience of maintaining computer and manual records accurately.
• Ability to…