ADI Approvals & Decision

Do you love to provide fantastic service? Are you a conscientious individual who can help team members when needed?

If so, we have a fantastic opportunity for an Administration Officer to help the ADI Approvals and Decisions team in taking responsibility for the administration of a range of ADI tasks such as first application to removal and we would love to hear from you!

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers

• Processing all applications including initial applications, trainee licences, first registration, renewal, re-registration and dealing with all related queries
• Obtaining representations from instructors and making evidence-based recommendations to the Registrar for second trainee licence applications, non-compliance with conditions of first trainee licences and standards check refusal or failure
• Dealing with notifications of ADI’s driving convictions and issue appropriate warnings or refer to the Fit and Proper team as appropriate
• Assisting the appeals Manager to collate all evidence for statements of case and appeal hearings
• Processing removals from the Register, including requests for refunds and ex gratia payments
• Dealing with telephone, email and written enquiries about registration promptly
• Prompting digital by default by encouraging and assisting instructors to update their details and make applications online as first option
• Following the agreed process on receipt of notification from ADIs who are unable to instruct due to ill health or maternity
• Dealing with the administrative process for ADIs who wish to resign from the Register

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.