Help Desk Operative

Help Desk Operative

The closing date is 26 January 2026

We are looking for a computer literate dynamic and motivated person to join our friendly Helpdesk/Reception team based at Highbury Hospital in Nottingham.

Leading a busy and driven team in the Estates and Facilities Directorate, as a Receptionist/Helpdesk operative. You will be the first point of contact for all visitors and calls received at Highbury including logging jobs via the Concept system regarding maintenance tasks, portering, domestic, linen and laundry and catering jobs, logging incidents, room bookings, hospitality the monthly reporting system.

To accurately raise and log off jobs using the Concept system.

To provide a point of contact for clients for Estates and Hotel Services across the Highbury Site.

To be responsible for responding proactively to all customer enquiries, including progress chasing of work and locating patients.

To assist in processing routine administrative and clerical work.

To undertake customer service activities.

Booking meeting rooms and encouraging hospitality bookings.

To assist in the coordination of Hotel Services across site via telephone, e‑mail and radio communication.

To issue and receive keys, s and ensure suitable and appropriate access to the site is maintained.

#TeamNotts

HC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire,Leicestershire,Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee‑led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in‑house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net‑zero commitment.

To promptly and efficiently deal with all calls to the Helpdesk in a pleasant and courteous manner.

To acquire from clients full information relating to their work requests in order that Estates and Hotel Services staff can respond effectively.

To input client Helpdesk requests onto computer clearly and accurately, assigning correct item and priority codes using the Concept System and providing reports where necessary.

To process feedback of information onto computer in an accurate and timely manner.

To liaise with Estates and Hotel Services supervisory staff in order to respond to client requests for information on work progress.

To assist in the reconciliation of completed dockets as required.

To generate appropriate reports from the computer information database and print off work dockets/reports for issue to designated staff.>

To be responsible for monitoring that the equipment you use is routinely maintained and any apparent damage or safety hazard reported without delay.

To undertake training in accordance with the Trust's policy to Investors in People.

The control and issue of keys. The checking of identity of staff prior to such issue.

Operating the internal radio receiver system and the maintenance and recharging of batteries.

Ordering of taxis.

Reception duties and personal enquiries, directing visitors as appropriate.

Maintaini…