Receptionist; Care Coordinator

Position: Receptionist (Care Coordinator)

Job Summary

Join Our Friendly Team at Jubilee Park Medical Partnership is a welcoming GP practice serving 12,300 patients across two sites in Carlton and Lowdham. We’re looking for three enthusiastic, flexible, and friendly team members to join our Care Coordination Team.

What's In It For You

• A caring, supportive, and fun team
• A role where no two days are the same
• Training to help you feel confident
• The chance to make a real difference

Available Positions 37.5 hours/Week (Vacancy
1)

• Monday: 8:00 AM 4:00 PM (8 hours)
• Tuesday: 10:30 AM 6:30 PM (Every 3rd Tuesday: 12:30 PM 8:00 PM)
• Wednesday: 10:30 AM 6:30 PM
• Thursday: 8:00 AM 4:00 PM
• Friday: 8:00 AM 4:00 PM

25 Hours/Week (Vacancy
2)

• Monday: 1:30 PM 6:30 PM
• Tuesday: 8:00 AM 1:00 PM (Every 3rd Tuesday 3:00 PM 8:00 PM)
• Wednesday: 1:30 PM 6:30 PM
• Thursday: 8:00 AM 1:00 PM (Every 3rd Thursday 3:00 PM 8:00 PM
• Friday: 1:30 PM 6:30 PM

25 Hours/Week (Vacancy
3)

• Monday: 8:00 AM 1:00 PM
• Tuesday: 1:30 PM 6:30 PM
• Wednesday: 8:00 AM 1:00 PM
• Thursday: 1:30 PM 6:30 PM (Every 3rd Thursday 3:00 PM 8:00 PM
• Friday: 8:00 AM 1:00 PM
• Some weekend work may be required across both sites.

Why Join Us

• Be part of a supportive and fun team
• Make a difference every day
• Comprehensive training
• A fulfilling and rewarding role

Join Our Front Desk Team as a Care Coordinator

As the first point of contact for our patients, you’ll be the friendly face and reassuring voice they rely on. You’ll be at the heart of our practice, ensuring everything runs smoothly by:

• Welcoming patients with warmth and assisting them in person or over the phone
• Handling reception and administrative duties with ease and professionalism
• Collaborating with healthcare professionals to provide seamless care
• Managing patient appointments and directing them to the appropriate services
• Offering exceptional customer service with a positive, problem‑solving mindset

About Us

At Jubilee Park Medical Partnership we pride ourselves on being a friendly, caring and supportive practice providing top quality care to twelve thousand three hundred patients across our two sites in Carlton and Lowdham. We are more than just a team – we are a family that works hard, supports each other and always puts patients first. You will be joining a dedicated and hardworking group of professionals who are passionate about making a difference every day.

Who

Makes Up Our Team

• GP Partners and Salaried GPs leading the way in patient care
• Advanced Nurse Prescriber and Nurse Prescribers providing expert medical support
• Practice Nurses and Healthcare Assistants offering compassionate hands‑on care
• Reception/Care Coordination Team the friendly first point of contact for patients
• Administration and Management Team keeping everything running smoothly

Job Description

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Flexibility to work across sites is essential.

Person Specification Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• Customer service qualification (NVQ) or equivalent
• NVQ Level 2 in Health and Social Care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Systm One user skills

Knowledge

Essential

• An understanding of a General Practice reception environment

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a health…