Tenancy Services Co-ordinator

Main Purpose of Job:

• To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.

Tenancy Services Team Leader

• Tenants and residents of the Council
• Staff within the housing section including Housing Options, Lettings, Housing Management, Income and Repairs
• Other departments within the Council and other public and private bodies

• The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation
• Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.
• Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
• To administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal.
• To ini...