Tenancy Services Coordinator

Summary

5-6 month contract with a local authority providing essential administrative and operational support to the Tenancy and Estates Team. The position ensures effective delivery of housing management services. Responsibilities include coordinating appointments, processing tenancy-related requests, supporting Housing Officers during visits and maintaining accurate records. This role contributes significantly to delivering excellent customer service and ensuring value for money.

• Undertake specialist activities in line with procedures to support housing management services.
• Maintain an effective appointment system for Officers and coordinate housing surgeries, estate inspections, new tenant visits and tenancy reviews.
• Administer requests for mutual exchanges, successions, tenancy assignments and permissions for Housing Officer approval.
• Handle incoming and outgoing calls, respond to enquiries and encourage customer feedback to improve services.
• Provide housing advice at reception and via telephone ensuring professional and courteous service.

• Understanding of social housing issues and their impact on customers.
• Experience in call handling and working within an office and customer service environment.
• Strong communication and interpersonal skills.
• Ability to organise and prioritise workload independently and as part of a team.
• High attention to detail and accuracy with a methodical approach to work.

• GCSEs (or equivalent) in English and Maths.
• IT proficiency and keyboard skills essential.
• Customer service training or housing-related qualification (desirable).

• Working hours:
  
  37 hours per week
• Location:
  
  Urban Road Kirkby Nottingham Nottinghamshire NG178DA
  United Kingdom
• This post is fully onsite in the office with no facility for hybrid working.
• The role closes on 16th January 2026 apply ASAP.

To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.

To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.

• Electro Mechanical
• Instrument Maintenance
• Adobe Dreamweaver
• Document Control Management
  
  E-Commerce

Full Time

years

1