Revenue Cycle Program Director - CBO Patient Financial Services

Position: Revenue Cycle Program Director - CBO Patient Financial Services - Full Time - Days
Job Description

The Revenue Cycle Program Director is responsible for successfully leading and completing assigned projects within expected time frames and budget, building project proposals, partnering with internal and external customers to decrease waste and add value in Revenue Cycle, and working with senior leadership to inform Revenue Cycle's strategic direction.

Provide project management for all aspects of assigned departmental projects. Lead/manage medium- to large-size projects, leveraging advanced project management methodologies and tools to deliver results. Accomplish project objectives by planning and evaluating project activities.

Under general direction, the Revenue Cycle Program Director is responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, Information Technology (IT), and client services. Defines project scope and objectives.

Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

Employees in this classification typically analyze, compare, and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities. Primary activities and decision-making authority are predominantly performed independently affecting business operations to a substantial degree.

This role also requires the individual to liaise on process and documentation analysis; to proactively plan and manage dynamics related to implementation of the institution's many applications - clinical, revenue cycle, and business. Duties would include coordinating logistics and creating and managing documentation for multiple standing committees. These responsibilities will result in efficient, standardized, and appropriate process changes that will be integrated and communicated to leaders and groups.

Responsibilities

LEADERSHIP

• Support the accomplishment of departmental strategic plans that achieve high impact and significant improvements in organizational performance.
• Provide leadership, consultation, and support for continuous Revenue Cycle initiatives within the department in support of organizational goals.
• Staff the Revenue Cycle Governance Committee (RCGC). Coordinate the preparation of all agenda items presented to the committee and develop and staff a preparation workgroup.
• Systematically apply and teach the science and theory of project management to achieve results on time and within budget.
• Make recommendations to Revenue Cycle leadership on work redesign efforts that assure an efficient and cost-effective department.
• Identify and address change management issues related to the evolution of the Revenue Cycle environment.
• Provide leadership for and actively participate in departmental and institutional activities and programs.
• Lead teams, committees, and special projects as assigned.

PROCESS EXECUTION - OPERATIONS

• Assist in the planning, design, development, implementation, maintenance, and evaluation of business systems and processes to support Revenue Cycle operations and patient care delivery.
• Perform analysis of department and end-user business needs. Document end-user requirements. Utilize technical, analytical, and customer service skills, knowledge of regulatory requirements, and Revenue Cycle policy and practices to identify options to meet end-user needs. Articulate the costs, risks, and benefits of all options presented to enable informed decision-making.
• Participate in activities with interrelated teams including IT project management, testing, support, training, technical, and interface teams.
• Coordinate functional testing and implementation of IT programs and systems, including preparation of scripts and data for system testing.
• Review the pre-initiation documentation and agree to project problem, customer needs and environment, and requirements.
• Work with the Project Sponsor and other key team members to validate project approach, goals, objectives, and deliverables.
• Create and update project documentation (project scope, team members and stakeholders, milestone schedule, budget, risks, constraints, and assumptions).
• Conduct stakeholder analyses.
• Work with sponsor and/or appropriate committee(s) to obtain project authorization.
• Research industry standards.
• Develop detailed work plans, schedules, estimates, resource plans, and status reports.
• Conduct project meetings and hold…