Technician II, Command Center

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

This individual contributor role is critical to maintaining uninterrupted facility operations at our Norwood campus. You will be responsible for monitoring, operating, and responding to conditions involving building and utility systems across Moderna sites via centralized digital platforms. Acting as the primary interface for communication and escalation during all shifts, this role is essential to ensuring operational continuity and safety across the network.

With a strong foundation in system navigation, alarm management, and maintenance coordination, you will serve as the nerve center of facilities communication, fielding calls and facilitating rapid issue response. The position also involves physical inspections and routine maintenance tasks, making it a hands‑on, systems‑aware, and communication‑focused role. If you're technically adept, calm under pressure, and thrive in an environment where every alert matters—you'll find purpose here.

• Monitor and operate Building Management Systems (BMS) to oversee critical utilities and infrastructure across Moderna sites.
• Respond to alarms and abnormal conditions using BMS, Central Monitoring Systems (CMS), and other digital platforms.
• Manage incoming calls to the command center, triage information, and elevate appropriately across departments.
• Ensure continuous 24/7/365 command center coverage, managing effective shift turnovers and preparing detailed pass‑down reports.
• Perform preventive maintenance tasks using the Computerized Maintenance Management System (CMMS).
• Handle process gas system oversight: monitor quantities, order replacements, manage empty cylinders, and change out as needed.

• Record and track pH neutralization chemical additions and flow totalizer data.
• Respond to utility system faults or alarms and perform immediate investigation or escalation.
• Monitor off‑hours Building Management System alarms from remote sites and initiate necessary actions.
• Conduct building rounds to verify operational efficiency, safety, and system integrity.
• Support effective coordination with Facilities, EHS, and Operations teams during incidents and planned activities.
• Contribute to documentation and reporting processes that enhance situational awareness and compliance.

• “We behave like owners. The solutions we’re building go beyond any job description.”
  As the first responder to infrastructure issues across Moderna campuses, you’ll own the command center's performance and its ability to safeguard uptime, utilities, and operational communication.
• “We digitize everywhere possible using the power of code to maximize our impact on patients.”
  This role relies on digital mastery—from interpreting BMS alarms to entering data into CMMS and reporting systems—ensuring Moderna's platform is secure, efficient, and continuously improving.

• Experience with building management systems and critical utilities operations.
• Strong communication skills for effective coordination and issue resolution.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Familiarity with CMMS systems, particularly Maximo.
• High school diploma or equivalent; additional technical certifications or vocational training is preferred.
• Military training equivalent of above is acceptable.
• Strong troubleshooting and problem‑solving skills, with the ability to analyze complex issues and develop…