Sr. IT​/OT Support Engineer, GxP Manufacturing and Labs

Sr. IT/OT Support Engineer, GxP Manufacturing and Labs

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We are seeking a skilled and customer-focused GxP IT Engineer to provide hands‑on technical support for endpoints, laboratory instruments, and connected devices operating in Moderna’s regulated (GxP) environments. This role is essential to ensuring the reliability, compliance, and security of IT systems that underpin critical manufacturing and laboratory operations.

• Provide hands‑on technical support for endpoints, laboratory instruments, and connected devices in GxP‑regulated manufacturing and lab environments, ensuring reliable, compliant, and secure operations.
• Support and maintain key systems including MES (Syncade), Delta
  
  V, OSI PI, BMS, Thin Manager, and Zebra label printers, ensuring uptime, proper configuration, and integration with related systems.
• Partner with automation, lab, and manufacturing teams to ensure systems and instruments are properly installed, qualified, and supported through their lifecycle — from deployment to decommissioning.
• Collaborate with Digital Core, Cybersecurity, and Quality teams to ensure all systems meet Moderna’s IT and compliance standards, including patching, access management, and vulnerability remediation.
• Perform troubleshooting, maintenance, and configuration activities on GxP endpoints and instrument‑connected PCs, ensuring alignment with established SOPs, ITSM processes, and change control requirements.
• Participate in incident, problem, and service request management activities, maintaining clear documentation, root cause analysis, and audit‑ready records.
• Ensure GxP systems and endpoints are managed according to approved lifecycle processes, including system validation (IQ/OQ/PQ), periodic review, and decommissioning.
• Collaborate with vendors and internal stakeholders to resolve complex technical issues and drive continuous improvement in reliability and service delivery.
• Contribute to the development of standard operating procedures, work instructions, and technical documentation to promote consistency and compliance across global sites.
• Participate in cross‑functional initiatives to strengthen GxP IT service management, helping to embed security, compliance, and operational excellence into daily support practices.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field—or equivalent relevant experience.
• 7+ years of hands‑on experience supporting GxP IT systems, laboratory instruments, or manufacturing technology in a pharmaceutical or biotech environment.
• Strong understanding of GxP principles, computerized system validation (IQ/OQ/PQ), and documentation practices required in regulated settings.
• Experience supporting or integrating systems such as MES (Syncade), Delta
  
  V, OSI PI, BMS, LIMS, and Thin Manager, along with laboratory instruments and Zebra printers.
• Proven ability to troubleshoot and support Windows endpoints and instrument‑connected PCs, ensuring compliance with corporate security standards.
• Familiarity with Cybersecurity controls and endpoint protection tools (e.g., Crowd Strike or equivalent).
• Experience collaborating with cross‑functional teams, including automation, lab engineering, Quality, and Cybersecurity, to deliver reliable and compliant system operations.
• Working knowledge of IT Service Management (ITSM) concepts (incident, change, and problem management) and experience in SOP‑driven, audit‑ready environments.
• Excellent communication, documentation, and stakeholder engagement skills, with a focus on consistency, accountability, and service excellence.
• Understanding of network routing, switching and firewall concepts.

• Strong analytical and problem‑solving skills with a proactive, solution‑oriented mindset.
• Demonstrated ability to remain calm and effective under pressure while supporting critical manufacturing and laboratory operations in a 24x7 environment.
• Excellent communication and interpersonal skills, with the…