Operations & Agent Support Coordinator

Beacon Payments provides credit card processing, terminals, check processing, gift cards, and cash advances to businesses across all 50 states. With a network hundreds of independent outside sales agents, we maintain strong client relationships through transparent and honest pricing, and cutting edge point of sale technology.

We’re looking for a detail-oriented and proactive Operations & Agent Support Coordinator to join our growing team. This role is vital to ensuring that both new merchants and sales agents experience a smooth and professional on boarding process. You’ll also provide ongoing support to our operations and sales teams, helping maintain the high standards our partners expect.

• Data Entry
• Assist with boarding new merchant accounts, ensuring accuracy and compliance with processor requirements.
• Coordinate and process documentation for new agent on boarding, including setup, training materials, and communication access.
• Provide daily operational and administrative support to the internal team.
• Communicate with agents and merchants to resolve application, documentation, and status inquiries.
• Maintain accurate internal records and assist with reporting as needed.
• Collaborate with management to streamline and improve internal workflows.

• Spanish speakers given preference
• Strong Customer Service and Communication skills to interact effectively with clients, agents, and internal teams.
• Analytical and Problem-Solving skills to evaluate transaction issues and support operational efficiency.
• Knowledge of Sales and Finance concepts to assist with agent inquiries and ensure accurate processing of services.
• Ability to work collaboratively in a team environment while maintaining attention to detail.
• Proficiency in relevant software tools and systems is a plus.
• Experience in the payment processing or financial services industry is preferred.