Family Case Worker & Outreach

Family Case Worker & Outreach Support

Contract: Full time, permanent (part time considered)

Location: Norwich

Salary
: £26,000-£28,000 per annum

We are delighted to be supporting a specialist domestic abuse service in their search for a compassionate and skilled Family Case Worker & Outreach Support professional. This vital role supports women, children and young people affected by domestic abuse, providing both refuge-based support and community outreach.

This is a full-time position, though part-time arrangements will be considered for the right candidate.

You will play a key part in supporting children and young people aged 5-18 and their parents within emergency accommodation, as well as delivering a women's drop-in service.

• Providing one-to-one emotional and practical support to women and children living in refuge.
• Offering domestic abuse advice and support at a community drop-in service.
• Assessing needs to promote wellbeing and safety.
• Supporting parents to understand their children's experiences.
• Running group sessions, including 'Stay and Play'.
• Providing move-on support to families transitioning out of refuge.
• Maintaining accurate, confidential client records.
• Working collaboratively with partner agencies and representing the organisation at external meetings.
• Participating in the out of hours on-call rota (additional payment provided).

We're looking for someone who is compassionate, resilient and committed to empowering women and children.

• A relevant Children and Young People (CYP) qualification (NVQ Level 3 or willingness to train).
• At least two years' experience supporting vulnerable children, young people and families.
• Strong safeguarding knowledge for both children and adults.
• Ability to plan and run activities.
• Excellent communication, organisational and interpersonal skills.
• The ability to remain calm under pressure and maintain professional boundaries.
• Confidence using administrative systems, including Office 365.
• A full driving licence and access to a vehicle - Essential.

Most of all, you will be non‑judgemental, reliable, compassionate and committed to delivering high quality support. You will join a dedicated, supportive team making a meaningful difference to families rebuilding their lives after domestic abuse. The organisation offers regular supervision, training opportunities and a strong commitment to staff wellbeing.

In line with the Equality Act 2010 (Schedule 9, Part
1), this position is restricted to female applicants only. A female worker is an occupational requirement for the effective and safe delivery of the service.

To discuss this role in more detail please contact Hannah at Not For Profit People.