Security Operation Room - Dedicated Relief

Better places, thriving communities.

Better Places, Thriving Communities

Location: Norwich

Hourly Rate: £17.17

Position: Dedicated relief officer for the National Security Operation Room

Hours: Contracted to 30 hours per week with additional hours potentially available

It is desirable to have previous CCTV control room experience and a CCTV licence however it is not an essential criteria.

We are seeking a highly professional and proactive Security Officer to safeguard our client's people, property, and critical assets. The role is pivotal in ensuring the integrity, safety, and continuity of operations while maintaining compliance with all regulatory, statutory, and corporate standards.

The successful candidate will consistently deliver service excellence and understand their purpose and care about the assets the role is protecting, including the client's reputation and operational objectives.

• Maintain vigilance over the work environment to identify potential threats, disruptions, or breaches.
• Respond promptly and professionally to incidents, escalating to appropriate authorities or teams as required.
• Maintain detailed and accurate incident reports, supporting robust governance and regulatory compliance.
• Demonstrate composure and professionalism when handling challenging situations, ensuring the protection of people, assets, and data.
• Adhere to scheduled check-ins and communication protocols to maintain operational integrity.

• Ensure compliance with all relevant policies, procedures, legal, and regulatory requirements, under the guidance of the Corporate Security Managers.
• Execute duties with diligence and professionalism, adhering to Assignment Instructions (AI's) and maintaining the highest standards of service delivery.
• Monitor operational processes and proactively suggest improvements to enhance service quality and efficiency.
• Adhere to statutory and organisational Health & Safety regulations, reporting any potential risks immediately.

• Maintain all required licences and certifications, including Security Guarding, Door Supervision, and CCTV PSS SIA, ensuring they are always current.
• Complete all mandatory competency and compliance training to the highest standard.
• Engage in continuous professional development to maintain and enhance job knowledge and operational expertise.
• Utilise technology effectively to achieve work objectives and maintain accurate records.

• Strong situational awareness, attention to detail, and commitment to compliance and ethical standards.
• Demonstrate that you understand the purpose of your role and be curious about what is happening in the environment you work in.
• Excellent communication, interpersonal, and problem‑solving skills.
• Demonstrate a sense of pride in your appearance.
• Proven experience within the security sector, ideally within corporate or financial services environments.

Current SIA Licence (Security Guarding/Door Supervision), with CCTV PSS preferred.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, enabling you to access up to 50% of your earned pay before payday for a small fee.

Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share…