Visitor Services: Safety and Security Supervisor

Role Overview

As a key member of our front of house team, Safety & Security Supervisors will play an important role in both the safety and security of our buildings and the people using them and the overall visitor welcome and experience.

While on shift you will be greeting customers and helping to look after them during their visit. In the event of an incident or emergency you will support the Visitor Services Duty Manager to follow procedures and ensure the safety of our guests.

Covering both Front and Back of House areas, you will be vigilant to any safety or security risks and follow best practice and Norwich Theatre procedures to de‑escalate and resolve any issues that arise.

With excellent customer skills and a natural welcoming and professional manner, you will have experience in a customer‑facing role involving safety and security and be used to working with the general public and resolving conflicts.

This role will require you to hold a valid Security Industry Authority (SIA) licence, however we will provide training and funding to enable you to obtain this if you do not currently hold it.

Permanent, part‑time 20 hour contracts working on a shift basis 3 or 4 days out of 7 including evening and weekend working. We are open to applicants seeking more than 20 hours per week.

A good salary, 25 days holiday (pro‑rata), plus public holidays and your birthday off, together with an inclusive culture focused on wellbeing and happiness. We have a commitment to personal and professional development, discounts on a range of food, drink and theatre tickets and access to My Discounts, an employee discount scheme offering savings on retail, gyms, travel, utilities and more.